At Justpadel, it is important to us that you are completely happy with your purchase. Even so, a product might not be entirely what you expected. That is why you can easily return your order within the designated return period.
You can register your return within 14 days of receiving your order. After registering your return, you have another 14 days to actually send the product back to us.
To properly process your return, items must be unused, undamaged and in their original packaging. Always keep your proof of postage and the Track & Trace code until your return has been fully processed.
If a product does not meet our return conditions, we reserve the right to charge for depreciation. In some cases, this can be up to 100% of the purchase price. Naturally, we will always try to find a suitable solution together.
Return conditions
To accept your return, products must meet our return conditions. Naturally, you are welcome to view and inspect a padel racket just as you would in a store. Please note that a racket from which the plastic on the grip has been removed or that has been used on the court can no longer be accepted as a return.
Shoes must be returned in the original shoe box, packed inside an extra protective shipping box. Do not stick tape or shipping labels onto the shoe box itself. If the original box is damaged, we may not be able to accept the return.
Clothing and bags must be returned in the original packaging with the EAN label. If this packaging or label is missing, this may affect the processing of the return. All products must be returned clean, complete, and without signs of use.
Are return costs my responsibility?
Registering a return is easy via our online return portal. When registering, you will immediately see which return options are available. Looking to exchange a product for a different size? You can select a free size exchange in the return portal. You will then automatically receive a free return label to send the product back to us.
Did you receive a discount code or special promotion for a free return? This option will also appear in the return portal if applicable to your order.
Did you receive a damaged, incorrect or defective product? Always contact Team Justpadel before creating a return. We will assess the situation and ensure a proper solution. If the complaint is justified, we will cover the return costs.
Returning an item because the size, colour or fit isn’t quite right and you are not requesting a size exchange? In that case, the return costs are at your own expense. The costs depend on the selected shipping method and start at €4.95.
When sending a return, we always recommend using a shipping method with Track & Trace. Keep the proof of postage until your return has been fully processed. If a return package is sent without Track & Trace and goes missing in transit, we unfortunately cannot start an investigation.
How do I register my return?
1. Enter your details
Enter your order number (6 digits) and the email address used to place the order. This allows us to locate your order right away.
2. Select the products you want to return
Select the items from your order you wish to send back and indicate the reason for return. This helps us understand why an item is being returned and allows us to assist you even better.
3. Choose your preferred return method
In the return portal, you will see which return options are available for your order. If you are eligible for a free return label or a size exchange, this will be displayed automatically.
4. Download your return label
After completing your return request, you will receive instructions for returning your package. Depending on the chosen return method, you will receive a digital return label to download and print yourself, or a physical return label made available to you.
Attach the return label clearly visible on the package and ensure the products are packed neatly and according to our return conditions.
As soon as we have received and inspected your return, we will process it as quickly as possible. You will receive a confirmation by email.
When will I receive my refund?
As soon as we receive your return shipment, you will receive a confirmation email. We will then inspect the product and process your return. The refund will be completed no later than 14 days after receiving the returned item. Once the return is approved, you will receive the purchase amount back via the same payment method used to place the order.
We will keep you updated throughout the process by email.
Arranging a return shipment yourself
You can also send your order back on your own. Make sure to package the parcel securely and always use a shipping method with Track & Trace.
Send your return to:
Justpadel
Rooijakkerstraat 2
5652 BB Eindhoven
Netherlands
Once we receive your package, we will inspect the return and process it as quickly as possible.