Warranty and complaints

Warranty and complaints procedure

We do our utmost to deliver our products in top condition. However, it can happen that something goes wrong, for example that a product is damaged during shipping. In such cases, you can claim warranty. It is important that you report a complaint to us within two months of discovery. Damage to a padel racket due to use can in some cases be covered by the warranty. After a period of six months, damage is never 100% covered by the warranty. Therefore, contact us in time, so that we can look for a good solution together.

Warranty Overview

Damage not covered by warranty:
Brands do not offer a warranty for damage caused by accidental contact with glass, net posts, fencing or the ground during play. Cracks that start on the outside of the racket are therefore not covered.

Fortunately, a lot of things are covered by the warranty. Manufacturing errors and material defects are usually covered, provided they are reported within the warranty period. At the bottom of the page you will find a visual explanation of which types of damage are often covered by the warranty or not.

Complaints

Of course, it can happen that something does not go as expected, which results in a complaint. First report this complaint by email: info@justpadel.nl . As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.

LIFETIME WARRANTY

A crack has appeared in the racket head. If this happens within 6 months of purchase, we offer a full refund (100%). We believe it’s important that our customers are satisfied with their purchase, which is why we guarantee the quality of our products.
LIFETIME WARRANTY

There’s a rattling noise in your racket, likely caused by a loose piece of carbon. We offer a 100% guarantee for this and will fix the problem free of charge. Would you rather handle it yourself? If so, please contact our customer service. In that case, you’ll receive a €15 voucher as compensation.
NO WARRANTY

A crack has formed in your racket, likely starting from the edge or on the edge itself. The supplier notes that this isn’t necessarily caused solely by the impact of the ball; often, the damage is caused by contact with the fence, the glass wall, or another player’s racket. Unfortunately, this type of damage is generally not covered by the supplier or by us. However, if this happens within 6 months of purchase, please always contact us. We’ll then work together to find a suitable solution for both parties.

Warranty and complaints