Do you have an issue with a product or are you unsure about damage? At Justpadel, we want you to use your padel gear with confidence. That’s why we’re happy to help whenever something isn’t right.
On this page, we clearly explain what is and isn’t covered under warranty, so you know exactly where you stand. Warranty applies to product issues caused by material or manufacturing defects. Damage resulting from regular use, wear and tear, or an accident during play is usually not covered by warranty.
Is my racket damage covered by warranty?
A padel racket endures a lot during play. That’s why it can sometimes be difficult to determine right away whether damage was caused by a manufacturing defect or an impact during play.
At Justpadel, we assess every warranty claim carefully.
In some cases, we can file a warranty claim with the supplier or brand. Because not every type of damage is accepted by a supplier, we must follow clear guidelines. This helps us assess every claim fairly and consistently.
Naturally, we’re always happy to think along with you and find the best possible solution together.
Crack in the racket face - Warranty
Did a crack appear in the racket face without any impact? Then this is covered by warranty. With a valid warranty claim within 6 months of purchase, you will receive full compensation.
Rattle inside the racket - Warranty
Do you hear a rattling sound inside your racket due to loose carbon or an internal defect? Then this is covered by warranty. We will inspect the racket and resolve the issue for you free of charge.
Impact damage - NO Warranty
Damage caused by an impact with the glass, mesh, ground, or another racket is not covered by warranty. This type of damage is caused by use during play and therefore falls outside the warranty conditions
Other warranty & damage
Was your order delivered damaged, is an item missing, or is there an issue with your purchase? Please contact Team Justpadel. We’re happy to help and will work with you to find a suitable solution.
This could be an item that arrived damaged, a defect such as a broken zipper, or an accessory that doesn’t work properly. If an item is missing from your order, we’ll also gladly help resolve this as quickly as possible.
Submit a complaint or warranty claim
Do you have an issue with your order or product? Please contact Team Justpadel. We’re happy to help and will get back to you as soon as possible with a suitable solution.
Our customer service is available from Monday through Friday from 09:00 to 17:00. We are closed on weekends and public holidays. We will reply to your message as soon as possible during our opening hours.