We process your order as quickly as possible. You can always find the current delivery time on the product page. Orders placed on business days before 22:00 are dispatched the same day. Most orders arrive within 1-3 business days in Belgium and the Netherlands.
After placing your order, you will receive an email confirmation. Once your package has shipped, you will automatically receive tracking updates from the courier, keeping you fully informed about your delivery.
Please note: Your order status isn’t always updated immediately. If your order isn’t marked as "received" yet or you don’t see an update, it doesn’t mean your package hasn’t been sent. The carrier may simply not have completed the initial scan in the warehouse or during transit yet. As soon as the first scan is processed, the status will update automatically.
Frequently asked questions about shipping & delivery
Do you have a question about the shipping or delivery of your order? Check out the most frequently asked questions here to find your answer quickly.
Order on a business day before 22:00? Then your order will be shipped from our warehouse that same day.
Orders placed after 22:00, on weekends, or on public holidays will be processed on the next business day.
As soon as your order has shipped, you’ll automatically receive an email with your tracking details.
Did you order before 22:00 on a business day? Then we’ll ship your order the same day from our warehouse. In most cases, your package will be delivered within 1–3 business days.
As soon as your order leaves our warehouse, you’ll receive a Track & Trace link by email. This allows you to follow the current status and expected delivery of your package.
Good to know: during busy periods or due to carrier delays, delivery may sometimes take a bit longer. Once your package has been handed over to the carrier, Track & Trace is always the best indication of the actual delivery time.
Haven’t received an update after a few business days? Feel free to contact our customer service. We’re happy to help.
No, orders are shipped from our warehouse on business days (Monday through Friday).
Did you order during the weekend? Then your order will be processed and shipped on the next business day.
First, check whether your order was placed before 22:00 on a business day. Orders placed after 22:00, on weekends or on a public holiday are processed on the next business day.
Also check your spam or junk email folder.
Has the next business day passed and you still haven’t received a shipping confirmation? Please contact us via support@justpadel.com and mention your order number.
Orders are not processed or shipped on official public holidays.
Your order will be processed on the next business day. Around holidays, it may take slightly longer for your package to be delivered due to extra carrier volumes.
As soon as your order is shipped, you will automatically receive an email with your Track & Trace link. Through this link, you can check the current status of your package and the expected delivery time.
Didn’t receive an email? Be sure to check your spam or junk folder just in case.
First, check your spam or junk folder. In addition, it might take a little while for your Track & Trace to become available after your order has been processed.
Can’t find the email? Please get in touch via support@justpadel.com.
Do you see the notification ‘Shipment not yet received or processed’ or ‘Known once your package has been sorted’ in your Track & Trace? This means your package hasn’t received an initial scan at DHL or PostNL yet.
Sometimes this first scan takes a bit longer. In the meantime, your package may already be on its way to or present at the carrier.
Has the status still not changed after 4 days? Please contact us via support@justpadel.com. We’ll check the shipment and contact the carrier if necessary.
Do you already see an update in your Track & Trace, but the status no longer changes after that? For example, that your package was received by the carrier, arrived at a sorting centre or warehouse, but then stays on the same status for several days?
This doesn’t necessarily mean your package is lost. During the shipping process, a package is scanned at various points. A subsequent scan may occasionally be missed, or processing at DHL or PostNL may have been delayed. Your package can still be moving along in the meantime.
What is best to do?
Check your Track & Trace regularly. In many cases, a new update will appear automatically and the package will be processed further and delivered.
Has there been no new update or scan visible for 4 days? Then contact us via support@justpadel.com and mention your order number.
We will check the status of your shipment and contact DHL or PostNL if necessary to find out where your package is.
Please note: do you only see the notification ‘Shipment not yet received or processed’? Then your package hasn’t had its first scan from the carrier yet. In that case, too, we ask you to wait up to 4 days before contacting us.
Within the Netherlands, you benefit from free shipping on orders over €100.
For orders under €100, the following shipping rates apply:
- DHL: €5.95
- PostNL: €6.95
For international orders, shipping costs vary by country. Available shipping methods and current shipping rates for your destination are shown automatically at checkout.
If delivery to a pick-up point is available for your order, you can select an available pick-up point during checkout.
Once your package has been registered with the carrier, you can sometimes adjust your delivery preferences via Track & Trace, depending on DHL or PostNL.
Unfortunately, Justpadel can no longer change the delivery time once your order has left our warehouse.
Did you just place your order and enter the wrong address? Please contact us as soon as possible via support@justpadel.com.
As long as your order has not yet been processed by our warehouse, we will try to update the address for you.
Has your order already been processed or shipped? Then we can unfortunately no longer change the delivery address. In that case, check your Track & Trace to see if the carrier still offers alternative delivery options.
Your Track & Trace shows the date by which your package can be collected at the pick-up point.
Make sure to pick up your package before this date. When a package is not collected in time, it is usually automatically returned to Justpadel.
We’re sorry to hear your order is delayed. First, check your Track & Trace for the most up-to-date information.
Sometimes a carrier needs extra time to process a package, which means tracking isn’t updated temporarily. Haven’t received a new update after several business days? Please get in touch with our customer service. We’re happy to look into it and will start an inquiry with the carrier if needed.
Does Track & Trace indicate that your package has been delivered, but you haven’t received anything? Please follow these steps first:
1. Check your Track & Trace
Review the full delivery details in your Track & Trace. It may state, for example, that the package was delivered to neighbours, at an agreed spot, or at another location.
2. Check around your property
See if the delivery driver left the package in a safe spot around your home, such as by the front door, around the back, in a parcel box, or in another sheltered area.
3. Ask your neighbours
Sometimes a package is delivered to neighbours without this being clearly noted in the Track & Trace. So do check with your immediate neighbours to see if they accepted the package for you.
4. Wait until the end of the delivery day
In some cases, a package is scanned as ‘delivered’ slightly too early. It might still be delivered later that same day.
Still haven’t received anything?
Have you gone through the steps above and your package still hasn’t turned up after the delivery day? Contact us via support@justpadel.com with your order number.
We will check the shipment and, if necessary, launch an inquiry with DHL or PostNL to find out where your package ended up.
A package is not scanned again at every single step of the shipping process. Because of this, the same status can sometimes remain visible for several days.
Has there been no new update at all for more than 4 days? Please contact us via support@justpadel.com. We’ll look into it with you.
A package may be sent back to us if, for example, it wasn’t collected from a pick-up point in time, could not be delivered, or if the address provided was incorrect.
Keep an eye on your Track & Trace until the return shipment arrives back with us.
Once the package is received and processed by our warehouse, we can determine the next steps and reship the package.
First, check the complete Track & Trace. Sometimes a house number or additional information about the delivery is shown there.
Also check with other immediate neighbours and around your property.
Can’t find the package anywhere? Please contact us via support@justpadel.com with your order number. We can then investigate the delivery further.
Contact our customer service as soon as possible if you entered an incorrect delivery address.
As long as your order hasn’t been processed yet, we’ll try to adjust the address for you. Has your order already been shipped? Then we can unfortunately no longer modify the address. Depending on the carrier, alternative delivery options might still be available via Track & Trace.
We're sorry to hear that your product arrived damaged. We would be happy to resolve this for you as quickly as possible.
Please contact us at support@justpadel.com and include the following information in your email:
- Your order number
- A clear photo of the damaged product
- A detailed photo clearly showing the damage
- Photos of the shipping box/packaging, even if there is no visible damage to it
- A photo of the shipping label on the packaging
Please keep the product and the original shipping packaging until we have assessed your report. Do not throw the box away yet. The courier may need this information if the damage occurred during transit.
As soon as we receive your report, we will assess the situation and contact you as soon as possible with a suitable solution.
Our apologies! That shouldn’t have happened. We’ll make sure this is resolved as quickly as possible.
Please contact us at support@justpadel.com and include the following information:
- Your order number
- A clear photo of the product you received
- A photo of the item/product label or barcode, if available
- Let us know which product you originally ordered
Please do not use the incorrectly received product and do not remove any labels or original packaging. Keep everything in its original condition until you receive further instructions from us.
As soon as we receive your report, we will check your order and let you know the next steps. Naturally, we’ll ensure you get the right solution as quickly as possible.
Would you like to return a product? You can easily register your return yourself via our online return portal:
Enter your order number and the email address you used to place the order in the return portal. You can then:
- Select which items you want to return.
- Indicate the reason for your return.
- Choose your preferred return method.
- Follow the instructions to send your return back to us.
You don’t need to contact our customer service for this. You can handle the entire return process yourself via the return portal.
You have 14 days after receiving your order to register your return with us.
After registering your return, you then have another 14 days to actually send the parcel back to us.
Make sure the product is returned complete, unused and – where applicable – in its original packaging. Labels and tags must still be attached to the product.
You can easily register your return via our online return portal.
You have 14 days after receiving your order to register your return with us.
After registering your return, you then have another 14 days to actually send the parcel back to us.
Make sure the product is returned complete, unused and – where applicable – in its original packaging. Labels and tags must still be attached to the product.
You can easily register your return via our online return portal.
Yes, return shipping costs are at your own expense. The return costs are clearly displayed when you register the return via our online return portal.
Did you pay shipping costs when placing your order? If you return your entire order, you will receive a refund for the purchase price as well as the original standard shipping costs of your order.
In that case, you only pay the costs for sending your parcel back to Justpadel.
Are you returning only part of your order? Then the original shipping costs will not be refunded.
As soon as we receive your return, it must first be checked and processed by our warehouse.
After approval, the amount will be refunded within 14 days via the payment method you used for the original order.
Please note that depending on your bank or payment method, it may take a few additional business days before the amount is visible in your account.
Yes, you can easily exchange a product for another item or a different size via our online return portal.
When registering your return, select the ’Replacement item’ option and indicate which product or size you would like to receive.
As soon as we have received and inspected your return shipment, we will send the chosen replacement item to you free of charge. In this case, you pay no return costs and no new shipping costs.
Is the desired replacement item out of stock? Then we will contact you to find a suitable solution together.
Yes, in a number of cases returning your order to Justpadel is completely free.
When registering your return, if you choose one of the following options, you pay no return costs:
-A different size: you exchange the product for another size.
-A replacement product: you choose another product as a replacement.
-Store credit: you receive the return amount as Justpadel store credit for a future purchase.
If you choose to have the purchase amount refunded to your original payment method, the return costs will be at your own expense.
The available options are displayed automatically when you register your return via our online return portal.
We're sorry to hear that your product arrived damaged. We would be happy to resolve this for you as quickly as possible.
Please contact us at support@justpadel.com and include the following information in your email:
- Your order number
- A clear photo of the damaged product
- A detailed photo clearly showing the damage
- Photos of the shipping box/packaging, even if there is no visible damage to it
- A photo of the shipping label on the packaging
Please keep the product and the original shipping packaging until we have assessed your report. Do not throw the box away yet. The courier may need this information if the damage occurred during transit.
As soon as we receive your report, we will assess the situation and contact you as soon as possible with a suitable solution.
Is only the shipping packaging damaged and is the product itself completely fine? Then there’s no need to report this to us.
The shipping box is designed to protect the product during transport and may show signs of wear or damage as a result.
First, please check whether your order is being delivered in multiple parcels. You may have received multiple Track & Trace links for this, and the parcels may be delivered at different times.
Have all parcels arrived and is a product still missing? Please contact us at support@justpadel.com and mention:
- your order number;
- which product is missing;
- which products you did receive.
We will then check your order.
Not all damage to a padel racket is automatically covered by the warranty. Warranty is intended for material and manufacturing defects that occur during normal use. Damage resulting from a collision, drop, improper use, or contact with, for example, the glass wall, fence, ground, or another racket is not covered.
For cracks in the racket face, Justpadel applies a warranty period of 6 months after purchase, provided the damage was not caused by external impact.
Crack in the racket face – Covered by warranty
Has a crack appeared in the face of the racket within 6 months of purchase and is there no visible impact damage? Then we offer a 100% warranty for this.
We believe it's important that you can rely on the quality of your racket. Following an assessment of the damage, we will provide an appropriate full warranty solution.
Rattle inside the racket – Covered by warranty
Do you hear a rattling sound in your racket while playing? This can be caused, for example, by a small piece of carbon that has come loose inside the racket.
For this, we offer a 100% warranty and can resolve the issue for you free of charge.
Crack from or on the edge – Not covered by warranty
Has a crack appeared on the edge of the racket or does it run from the edge into the racket face? This may indicate impact damage.
This type of damage usually does not occur solely from ball impact, but can be caused by contact with:
- the fence;
- the glass wall;
- the ground;
- another racket;
- or another hard object.
Such impact damage is generally not covered under the manufacturer's warranty.
How do I submit a warranty claim?
Do you think your racket damage is covered by warranty? Send an email to support@justpadel.com with as much information as possible. This helps us assess your request faster and more accurately.
Please include the following:
- Your order number
- A clear description of what happened. Explain when you first noticed the damage, under what circumstances it occurred, and whether the racket came into contact with anything beforehand.
- A photo of the full front of the racket.
- A photo of the full back of the racket.
- Clear photos of both sides and the entire edge of the racket.
- Multiple detailed photos of the damage from different angles.
It is important that we do not just receive a close-up of the crack. Photos of the full racket, the edge, and the damage help us better assess how the damage occurred.
What happens after my claim?
As soon as we have received all the required information, we will review your warranty claim. If necessary, we will also present the claim to the manufacturer.
Afterwards, we will let you know whether the damage is covered by warranty and what solution we can offer you.
Please do not send your racket to us yet. First wait for our assessment and further instructions. This avoids unnecessary shipping costs and allows us to handle your claim as efficiently as possible.