Shipping and Delivery
At JustPadel, we do everything we can to deliver your order as quickly and carefully as possible. All orders placed through our UK online store are shipped directly from our local warehouse in the United Kingdom. This allows us to offer fast delivery without import duties, customs fees, or unexpected charges upon receipt.
Order Processing
Orders are processed and shipped Monday through Friday.
If you place your order on a business day before 3:00 PM UK time, your order will be shipped the same day.
Orders placed after 3:00 PM, on weekends, or on a public holiday will be processed on the next business day.
During public holidays and busy periods, processing and delivery may take slightly longer than usual.
Delivery Time Within the United Kingdom
Thanks to our local UK warehouse, the expected delivery time within the United Kingdom is typically 1 to 2 business days from the time of shipment.
- Orders placed on business days before 3:00 PM: shipped the same day
- Estimated delivery time: 1 to 2 business days
- Shipping: Monday through Friday
- Delivery by Royal Mail: Monday through Saturday
Royal Mail also delivers on Saturdays. Depending on when you place your order, your location, and the delivery process, your order may therefore be delivered on Saturday.
The delivery times listed are estimates. Although most orders are delivered within the specified timeframe, occasional delays may occur due to circumstances beyond our control.
Shipping Costs
| Order Value | Shipping Costs |
|---|---|
| Under £75 | £4.95 |
| £75 or more | Free shipping |
Shipping costs are automatically displayed during checkout before you finalize your order.
Shipped from our local UK warehouse
All products offered on our UK online store are in stock locally at our warehouse in the United Kingdom. This means your order does not need to be imported from the Netherlands or any other country.
This means:
- Fast delivery within the United Kingdom
- Local shipping via Royal Mail
- No international shipping delays
- No customs clearance upon delivery
- No import duties or additional customs clearance fees
Warehouse address
2 Spire Rd
Rushden NN10 0FN
United Kingdom
Please note: This address is for a fulfillment warehouse only. It is not possible to visit the warehouse, pick up orders here, or send returns to this address without prior instructions.
No import duties or customs fees
For orders placed through JustPadel UK, you do not have to pay any import duties, customs fees, clearance fees, or additional taxes upon delivery.
All orders are shipped from our local warehouse in the United Kingdom. This means there are no international import charges when your order is shipped to an address in the United Kingdom.
The price displayed at checkout is the price you pay. There are no unexpected import or customs fees added upon delivery.
Delivery by Royal Mail
All orders within the United Kingdom are delivered by Royal Mail.
If Royal Mail cannot deliver an order immediately, Royal Mail’s standard delivery procedure will be followed. The next steps may vary depending on the situation. For example, Royal Mail may provide additional delivery information or offer a new delivery option.
In that case, always check the most recent information in your order’s Track & Trace.
Track & Trace
As soon as your order is shipped, you’ll automatically receive a shipping confirmation via email. This email contains a personalized Royal Mail Track & Trace link.
You can use this link to track the progress of your order from the moment it’s shipped until delivery.
Didn’t receive a shipping confirmation? First, check your junk mail or spam folder. Please note that it may take some time after shipment for Royal Mail to process the first tracking update.
Delivery Area
We deliver throughout the United Kingdom, including:
- England
- Wales
- Northern Ireland
Depending on the destination, delivery to remote areas or islands may take slightly longer than the usual delivery time.
Delays
Although we work closely with Royal Mail to ensure orders are delivered within the expected delivery time, occasional delays may occur.
Possible causes include:
- Public holidays
- Extreme weather conditions
- Unexpectedly high volume at Royal Mail
- Operational disruptions at the carrier
- Delays in remote delivery areas
A delay in the Track & Trace system does not automatically mean that a package is lost. Sometimes the tracking status is temporarily not updated while the shipment is still in transit.
Order Not Received After 7 Days
Has your order not been delivered 7 days after shipment? Please contact our customer service.
We’ll check the available shipping information and can then initiate an investigation with Royal Mail. During the investigation, we’ll keep you updated on the progress and any next steps.
Please have your order number and Track & Trace code ready when you contact us. This will allow us to assist you as quickly as possible.
Need help?
Do you have a question about the shipping or delivery of your order? Our customer service team is happy to assist you.
Phone and WhatsApp
+31 6 19326140
Customer Service Hours
Monday through Friday
8:00 a.m. to 4:00 p.m. UK time