Privacy policy
Use of Your Personal Data
When you place an order with JustPadel, we collect personal information such as your name, address, email address and phone number. We use this information to process and deliver your order. Once your order has been completed, a contractual agreement exists between you and JustPadel. We use your personal data to fulfil this agreement as accurately and efficiently as possible.
This includes delivering your order to the correct address, providing updates about your order via email or telephone, processing returns and refunds, and assisting you through our customer service team.
We also use your information to provide you with the best possible shopping experience. For example, you can create a JustPadel account, allowing you to place future orders more quickly without having to enter your details again. Based on your preferences and previous purchases, we may also send you relevant offers and product recommendations by email.
Access to Your Data
Only authorised JustPadel employees involved in processing your order have access to your personal data. We take the security of your information seriously and have implemented appropriate technical and organisational measures to protect it. Our website is secured using encryption, and all passwords are stored in encrypted form.
To fulfil your order, it is sometimes necessary to share certain information with trusted third parties. For example, shipping providers such as DHL require your delivery address in order to deliver your package. We also work with selected marketing partners who only process the data necessary for marketing purposes. We have data processing agreements in place with these partners to ensure your privacy is protected.
Cookies and IP Address
We use cookies to provide you with the best possible shopping experience. Cookies help us personalise your visit by showing relevant product recommendations, remembering your preferences, and occasionally offering personalised discounts via email.
We also use your IP address to recognise returning visitors, allowing us to provide a more personalised and seamless shopping experience.
Order History
JustPadel stores your order history to provide better customer service. For example, if you wish to exchange or return a product, our customer service team can quickly access your previous orders to assist you more efficiently.
We also use your order history to improve our webshop and make it more relevant to our customers. This may include personalised product recommendations and relevant offers through newsletters, social media and email.
Deleting Your Personal Data
Your personal data belongs to you. If you would like us to delete your personal information, you can submit a request by emailing support@justpadel.com.
To protect your privacy, we will first verify your identity before processing your request. Once your identity has been confirmed, we will delete your personal data where legally permitted. In addition, JustPadel regularly reviews stored data and removes information that is no longer required.
Your Privacy Rights
Under applicable privacy legislation, you have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to be informed
- Right to erasure ("Right to be forgotten")
- Right to object
- Right to data portability
If you wish to exercise any of these rights, please contact us at support@justpadel.com. We will be happy to assist you.
Contact JustPadel
If you would like to request access to, modification of, or deletion of your personal data, please contact us by email.
Email: support@justpadel.com