How long do I have to return my order?
Youhave14 days from the date you receive your order to notify us that you wish to return it. After you’ve notified us, you’ll have another 14 days to actually return the product. Please note that the products must be unused, undamaged, and in their original packaging. Keep proof of return shipping until we’ve processed the return. If these conditions are not met, justpadel.nl reserves the right to charge a depreciation fee of up to 100% of the purchase price. This is obviously not our goal, so let’s just stick to the terms. If you have any questions, please contact us at support@justpadel.com.
How long does it take for my return to be processed?
As soon as we receive yourreturn, we’ll send you a confirmation email. The refund will then be processed within 14 days after we’ve received the product in good condition. We’ll also keep you updated via email throughout this process. Once everything has been approved, you’ll receive the refund in your account after confirmation.
How do I request a return?
You can requestareturn online via the online returns portal. Would you prefer to do this manually? Then write “return” on the packing slip and send the package back to us. Please let us know via email what you’re returning and why.
What are the conditions for returning my order?
Pleasenote! We cannot accept a racket from which the plastic has been removed from the grip.
Return Policy:
Shoes: Return the shoes in the original box, with an outer box around it. Do not put tape on the shoe box, as we will not be able to accept the return.
Clothing and bags: Return clothing and bags in the original plastic packaging with the EAN label. If this is missing, we cannot process the return.
You can request a return for your order within 14 days of receipt, after which you have another 14 days to actually send it back.
Both the shipping costs and the risk of shipping are your responsibility. However, if a delivered product is damaged or broken, JustPadel will cover the return shipping costs. Please contact us regarding this.
Justpadel.nl only accepts returns if the products are returned unused, undamaged, and in their original packaging.
Please note that if there is no Track & Trace link for the return shipment, we cannot investigate a potentially missing package.
How do I return a product?
Option 1: Return your product via the online returns portal.
Return your order using the following link:
Option 2: Return your product manually.
To return your product, follow a few steps. You can do this through PostNL, for example. Here are the steps you need to follow:
- Create a shipping label through PostNL.
- Select the correct package size.
- Choose between standard or registered shipping.
- Enter our information.
- Save the shipping label and pay the shipping costs.
- Affix the shipping label to the package and take it to a PostNL location.
- As soon as we’ve received and inspected the package, you’ll receive a refund to your account. Your shipment has Track & Trace, so you can follow the process. Once we’ve received the package, it will be inspected and processed within 24 hours.
What is the return address, and what are the costs?
Return shipments must be sent at your own expense. The costs vary depending on the shipping method and the weight of the package. If your product is damaged or broken, please contact us and JustPadel will cover the return shipping costs. You can return your package to:
Rooijakkerstraat 2, 5652BB Eindhoven